Financial Assistance Coordinator (20 hours/week)

The Financial Assistance Coordinator (FAC) position administers the direct financial assistance program within Good Shepherd Housing.  The direct financial assistance program provides support to low-income families and individuals undergoing a short-term crisis that is affecting their ability to pay their rent or utilities.  The assistance will help bridge the recipient through the short-term crisis, returning them to housing stability.

A nonexempt hourly position, with 20 hours/week work requirements, and reporting to the Vice President/COO, the following responsibilities and duties pertain to this position:    

  • Assessing applicants, and determining the scope and depth of their short-term housing crisis, and evaluating the amount of one-time emergency financial assistance needed to maintain their housing;
  • Coordinating packages of assistance with other agencies, particularly Fairfax County’s Coordinated Services Planning, to reduce duplication and optimize the amount of assistance;
  • Completing in-take and assessment within the electronic, in-house online client management services platform called Apricot and the County-sponsored Homeless Management Information System (HMIS);
  • Verifying applicable information, obtaining approval for expenditures and submitting check requests;
  • Connecting clients to other agencies or community-based resources — such as other nonprofit programs, food banks, basic needs provider, health, educational or vocational programs— which will assist and support them in sustaining their housing;
  • Maintaining confidential client files in hard copies, computer databases, and in our online services platform (Apricot) and HMIS;
  • Providing reports to track trends and measure program outcomes;
  • Working with other staff to ensure that applicants who need more than emergency assistance can apply for other housing programs or services at GSH and at other human services agencies;
  • Meeting workplans and goals developed with the supervisor for performance and delivery of services;
  • Coordinating the delivery of service with other staff in biweekly service team meetings.

Requirements for this positions are:

  • Excellent knowledge of the local community, resources and issues, as well as landlord-tenant law and related regulations. 
  • Ability to assess potential clients’ financial situations.
  • Excellent interpersonal and organizational skills.
  • Comfortable with short deadlines.
  • Have demonstrable proficiency in technology tools, with preference for candidates with experience using the online services platform (Apricot). 
  • College degree preferred.


To apply, please respond with a letter of interest, your resume and salary requirements via email at jobs@goodhousing.org. On all email submissions, please include “GSH Financial Assistance Coordinator” in the subject line.

Please do not phone the office with inquiries.