Healthcare Navigator

About Good Shepherd Housing and Family Services, Inc.

For over 50 years, Good Shepherd Housing (GSH) has been a cornerstone in Fairfax County, VA, turning the key to brighter futures for families and individuals at risk of being unhoused or priced out of their own communities. With a $3.5 million annual budget and more than 100 affordable housing units, GSH helps over 1,000 residents each year secure stability and self-sufficiency. Beyond housing, GSH provides wraparound services – financial counseling, children’s resources, emergency relief, and career coaching – that strengthen the whole person and the whole community.

Role Overview

The Healthcare Navigator will serve as a vital connector between GSH residents and the healthcare system, ensuring that low-income families have access to affordable, preventive, and ongoing medical care. This new position will build partnerships with local health providers, clinics, and pharmacies to strengthen health access and outcomes across GSH’s resident community.

The Healthcare Navigator will help residents understand, enroll in, and utilize healthcare programs, assist with medication affordability, and support preventive health education. By embedding healthcare navigation within a trusted housing organization, this initiative will directly improve health equity and reduce barriers to care.

Key Responsibilities

1. Expand Healthcare Access

• Determine which healthcare plans are most appropriate and assist residents with enrollment in healthcare programs, including Medicaid, Virginia Insurance Marketplace plans, and local county health programs. Strong understanding and knowledge of these programs, especially Medicaid, is essential.
• Help residents establish a primary care relationship and connect with appropriate specialists.
• Assist residents with administrative tasks such as completing new patient paperwork and enrolling in patient portals allowing residents to access healthcare information electronically.
• Provide one-on-one navigation and advocacy for residents facing barriers to accessing care, by fostering relationships with GSH residents and identify/problem solve barriers to care (examples: job schedules, childcare, transportation, etc.)

2. Strengthen Local Health Systems

• Develop and maintain partnerships with community clinics, mobile health providers, hospitals, and pharmacies serving Fairfax County.
• Coordinate on-site or community-based healthcare opportunities, such as flu shot clinics, wellness screenings, and dental or vision checkups.
• Serve as a liaison between GSH residents and healthcare partners to ensure continuity and quality of care.

3. Improve Medication Access and Adherence

• Assist residents in identifying and applying for pharmaceutical assistance programs, generic substitution options, and low-cost pharmacy programs.
• Encourage residents to participate and help enroll in mail order pharmacy options which provide for time and costs savings.
• Provide education on proper medication usage, adherence strategies, and chronic disease management.
• Track outcomes related to medication access and health stabilization.

4. Advance Preventive Care and Health Knowledge

• Design and implement health education workshops on nutrition, preventive care, exercise, chronic disease management, and vaccine awareness.Collaborate with local food access partners to connect residents with affordable, healthy food resources.
• Distribute culturally appropriate educational materials in English and Spanish (and other languages as needed).

5. Data, Reporting, and Evaluation

• Maintain accurate, confidential records of resident interactions and referrals in compliance with HIPAA and GSH policies.
• Track metrics such as number of residents served, program enrollments, and partnerships established.
• Contribute data and success stories for quarterly and annual grant reporting.

What We’re Looking For

• Bachelor’s degree in Public Health, Social Work, Nursing, Human Services, or related field is preferred; equivalent experience may be considered.
• Minimum of 3–5 years of experience in community health, case management, healthcare navigation, or a related field.
• Strong understanding of Medicaid, ACA marketplace enrollment, and Fairfax County health resources.
• Knowledge of local healthcare systems, including community clinics, safety net providers, and public health programs.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse populations and build strong relationships with GSH residents.
• Bilingual (English/Spanish) preferred but not required.
• Demonstrated commitment to health equity, social justice, and resident-centered service delivery.
• Proficiency in Microsoft Office Suite and data tracking software; ability to maintain organized and accurate documentation.
• Valid driver’s license and access to reliable transportation for site visits within Fairfax County.

What We Offer

• Competitive Salary: The salary for this position is $70,000-$75,000. At GSH, we strive to pay our employees generously and equitably. This salary has been benchmarked above the 75th percentile for organizations in our region with similar budget sizes.
• Comprehensive healthcare coverage, including medical, dental, and vision insurance: Our medical insurance plans are customizable to individual needs and include options for different coverage tiers and age groups. Additionally, employees who choose an HSA medical plan receive a monthly contribution of $166.67 to their health savings account. Our dental and vision insurance plans offer similar flexibility, with coverage options available for employee-only, employee + spouse, and family needs. Furthermore, we offer Flexible Spending Accounts (FSAs) for health and dependent care expenses, enabling employees to save on eligible costs while maintaining flexibility in their healthcare spending.
• Long-term Rewards: We offer a 403b retirement plan with an employer match of up to 3%, helping employees save for their future financial security.
• Paid time off & Holidays: Employees enjoy a generous PTO policy, starting with 10 days in the first year and increasing to 15 days after 2 years and 20 days after 5 years of service. Employees receive 10 days of sick leave per year to support their health and well-being. Additionally, we observe 11 holidays per year, including the day after Thanksgiving, providing a total of 16 paid holidays annually.
• Hybrid Work Environment: Opportunity to work 3 days in the office and 2 days from home.
• Learning Reimbursements: We believe in investing in the growth and development of our employees. Therefore, we offer opportunities for continuing education through training programs and tuition reimbursement of up to $1000 per year.

At GSH, we are committed to supporting our employees in achieving their professional and personal goals while making a meaningful difference in the lives of individuals and families facing housing insecurity.

Join Us

If you’re motivated by purpose, creativity, and measurable community impact, we invite you to bring your talent to Good Shepherd Housing. Help us build a future where everyone has a place to call home.

To apply, please submit your resume and one-page cover letter (PDF format, file name: “LastName, FirstName, GSH Health Nav”) to erin.bonesteel@humancapsc.com.